7-Eleven

Reviews about 7-Eleven

• 1 / 5

  By Arrow Smith
  To whom it may concern:
  Hello, I am writing this because I love 7-11 and I hate to see people/employees give it a bad name so I'm writing this complaint with the hopes someone will see this and consider some sort of actions to make my experiences with this particular Shadow Hills store a lot less excruciating. I go to check out and am greeted by the employee in question. I grab 3 wonka laffy taffy's from the candy section. The employee proceeds to scan the candy but for whatever reason it doesn't scan. So he looks at the wrapper which states (3/.99cents). The man then proceeds to enter $3.99 in to the register essentially charging me $15.96 for the 3 taffy's. I tell him that is not correct and then he proceeds to tell me I am wrong and that the taffy wrapper clearly states ($3.99). After 3 minutes of trying to explain what (3/.99cents or 3 for .99 cents) means he gets an attitude and I tell him to ask the guy in the freezer because I figured someone that works here must know what (3 for .99 cents) means. He comes back to the register and proceeds to charge me the 3 laffy taffy's for 99 cents each. I tell him its wrong, (Now I've been standing here for 5-6 minutes already dealing with this going back and forth) now he is clearly angry so I ask him what his name is because he has no name tag on. He then tells me "I'm not telling you my name". At this time I'm calm, I did not raise my voice once but am very irritated at this time. I proceed to bother a customer to try to explain the best he can to this employee that it is (3 for 99 cents). The random man obliges and after several attempts the employee nods and then charges me .99 cents EACH for the essentially .33 or .50 cent candy. At this time I am just completely in awe of the incompetence of this particular man and tell him to take the 3 taffy's off the purchase because it still isn't right.
  Now this particular 7-11 is close to my house and I come here every day which in turn attributes to me spending close to $200 dollars here every month. If you'd like me to return to your store I need complete assurance that this issue will be addressed and that something like this does not happen in the future.
  Also, In a separate instance which happened around a month ago. I walk into the the store, notice no one is in the store including employees.. I look outside, next to the door and see the cashier having a smoke break with a buddy of his. At this time I'm at the cashier with my money out waiting for him to check me out. This man clearly see's that I'm standing at the register but yet continues to smoke and proceeds with his conversation. Astonished by the customer services I'm receiving I leave the store and take my business else where. I thought about making a complaint about this situation but really, who has the time for all of this, but after multiply instances I have no choice but to express my disgust with this particular 7-11 store. I will say, 7-11 was my first job and at that time I learned how to be polite, greet customers, and make sure they have the best experience possible so that they keep coming back but this is just astonishing that a store can be run like this yet still survive. I'm sure if things had changed they would see a pretty significant increase in sales.
  One more thing.. The condiments/and food (more specifically pico de gallo, onions, pizza) at this particular store looks as if they have been left there for days maybe even a week without being changed out. Actually I can confirm this because as stated before, I come here every day and if I'm in the mood for a hot-dog I will go directly to the condiments and see that the same pico de gayo hasn't been touched since 3 days ago when I came in and saw the same thing and left. I'm intelligent enough to figure out when something definitely looks like it's gone bad and this is just another thing I will drive 5 miles to another 7-11 or another business just to able to eat your amazing big-bite hot-dogs, but it's a inconvenience for me to do this when one is so close to my house.
  April 14, 2017
• 1 / 5

  By Elizabeth Clayton
  I am appalled at the way I was treated today accused of lying over a product that I was sold by a employee there named cash, he is a heavy set employee who needs to learn to treat people with respect. I have been a customer here since they have opened and never had an issue until today, I called the police and filed a criminal report against this 7-11. The report is out of Foothill Division 11-3-2016 time 17:45 Incident # 4022. I will try and speak with the owner tomorrow to let him know my experience with this 7-11 before I file a complaint with the better business bureau.
  December 11, 2016