El Pollo Loco

Reviews about El Pollo Loco

• 1 / 5

  By mirian marquez
  Good juicy chicken but supervisor and some black employees are so ruthless. I hate going there because I hear how management treats the younger generations working there. IT REALLY STRESSES ME
  February 14, 2017
• 1 / 5

  By Stasia Sherice
  I live in this area and this is worst el poll loco I ever been to, the bathroom is always dirty. And the drive thru line is always long like if it's being held up.
  September 16, 2016
• 1 / 5

  By A Davis
  I said before that I would never go to this location again, and now I remember why. Tonight while placing my order at the drive-thru the cashier obviously got an attitude and cut me off while placing my order (I guess the order was too long). Once we get to the window she tells us the Dr. Pepper machine is broke, so she takes it off the order. Then a minute later hands me a Dr. Pepper because they just fixed the machine. I tasted the Dr. Pepper and it did not taste right so I ask for my money back. A supervisor comes and says that they do not give refunds, but I reiterated that the cashier already took it off the receipt, and the machine is obviously not fixed. She then states that the carbonation levels of each site is different and she can't refund my money. Once she realized that I was not leaving she gave me my money back along with the refund policy to prove her point, but she obviously does not know their policy which states: Original receipt is required for any refund. No Refunds will be allowed after 14 days from original purchase (either cash or credit). Last but not least, the receipt is unreadable so you are unable to do the online survey.
  I have a lot of family that frequents this location, and we will never patronize this location again. Better believe I am going to spread the word because this was ridiculous.
  August 16, 2016